Refunds and Cancellation

1. What you pay for

VibeSecurity sells access to an online security scanning service. Paid plans are charged in Indian rupees through Razorpay, with 18% GST added at checkout. Every plan is a single payment for the period you choose, one month or 12 months. Nothing renews automatically and we never charge you again without you paying at checkout.

2. Delivery

The service is delivered online. Your plan and its limits switch on in your dashboard as soon as the payment is confirmed. Nothing is shipped.

3. When your plan ends

• There is no subscription to cancel. Your paid plan runs until the end of the period you paid for, then your account moves to Free.
• To continue, buy the plan again from Dashboard → Billing.
• Moving to Free never deletes your sites, scan history or findings.

4. Refunds

Payments are non-refundable, including for partly used periods and when you switch plans. You can try the product on the Free plan before paying.

If you were charged twice for the same period, or charged without a matching plan because of an error on our side, write to support@thevibesecurity.com within 30 days and we will return the extra amount to the original payment method, usually within 5 to 7 working days.

5. Failed payments

If a payment fails, you aren't charged and your plan doesn't change. You can try again at any time.

6. Contact

Questions about a payment: contact us.